Information

What is a Cell String and what is meant by Cell String Optimization?

A typical solar module exist of 3 (or 6) Cell Strings. A cell string is a row of solar cells connect in series to each other. With Cell String Optimization taylor modules are able to maximize the output of every Cell String specifically using integrated taylor electronics, resulting in more power in shading conditions and during cell degradation over a period of time.

How many years do I have warranty?

You system consist of two main components; the CSO and your Gateway.

Product warranty on your CSO's is 25 years (refer to warranty policy)
Product warranty on your Gateway is five years. (refer to warranty policy)

How do I add a family member to my dashboard?

In the dashboard, click on the top right logo of your installer. Go to: "Site instellingen" or "Site settings" and click on the button "gebruiker toevoegen".

Can I adjust the energy price in my dashboard?

At this moment it is not possible to adjust energy prices in your dashboard. This is currently being developed and will soon be possible.

Why do I see a difference in total energy produced by the inverter compared to the sum of energy produced by my solar panels?

It is possible that there is a difference between the output (energy) value of the inverter compared to the output (energy) value of your solar panels combined. This is caused by a combination of module energy measurement accuracy, inverter energy measurement accuracy and intergration time of both data output. If the difference over a week is more then 5% please contact support@taylor.solar.

What do I see in my dashboard?

In your dashboard you will see a basic overview of the current status and energy output of your system. Below are the main components explained.

Inverter kWh - is the total energy over a selected period of time that your solar panels produced, measured by the inverter.
- When clicking on the inverter label, the graph will show power (in Watt) over time for the inverter
Solar panel (k)Wh - is the total energy over a selected period of time that your solar panels produced, per panel.
- When clicking on a specific solar panel, the graph will show power (in Watt) over time, per Cell String (A, B & C) of that specific solar panel.

Why is there is no data in my app?

In this case you are experiencing a communication issue. This means in most cases that you do not have any power loss in your system, it is only a data visualization issue. Please send an email to: support@taylor.solar, we can solve this issue remotely for you.

‍

Back to FAQs overview

Tutorials