Technical Questions

Can I use multiple strings with 1 gateway?

Yes, it is possible to use multiple stings with one gateway. In this case, take 1 DC cable of both and route them through the gateway. Please note that you cannot connect 2 strings on 1 MPPT on your inverter. For 2 strings use 2 seperate MPPT connections on your inverter. E.g. string 1 to MPPT 1 and string 2 to MPPT 2.

For more information please check the quick guide which you can download here.

How many modules can I use in 1 system?

The maximum amount (if possible for the inverter) is 50 modules per system at this moment.

What to do in case of poor 4g connectivity?

In case of no or poor 4g connectivity, we advise to use a powerlineadapter. With a powerline adapter youcan easily connect the taylor gateway to ethernet via the powergrid in thehouse. Possible options are:

- Devolo Magic 1

- TP-Link AV1000

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How many panels can I connect in 1 string per MPP tracker on my inverter?

Below table shows information on the amount of panels you can or should use per MPPT on your inverter. Maximum amount of panels is depended on your maximum input voltage of your inverter, minimum amount of panels needed is depended on your minimum MPPT voltage.

Note that:

Below voltages are temperature corrected from Standard Test Conditions (STC). E.g. clouds create a scenario below 1000W/m2, which lowers your total system voltage.
In shadow situations (e.g. chimney close to the panels), take a higher number for minimum amount of panels to make sure your system works optimal.
With a taylor system, only connect 1 string per MPP tracker to your inverter. It is not possible to use 2 strings per MPP tracker.

*all systems and environments are unique, below is a guideline which needs adjustment per case. In case of any doubt contact our support department, we are happy to help.

* The above numbers are based on corrected Standard Test Conditions (STC) values > (STC: 1000W/m2 & 25C)

* For the maximum voltage scenario, the total system voltage is calculated at -15C.

* For the minimum voltage scenario, the total system voltage is calculated at +80C.

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Can I "launch" a taylor system in the taylor.installer application when it is dark outside?

When it is dark outside at night, the solar panels will not have power and therefore it will not be possible for the panels to communicate with the gateway. This means that launching the system using the taylor.installer application will not be possible, this can be done the morning after.

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When launching a system, make sure to follow below steps in order:

Turn on the inverter
Launch the system in the taylor.installer application on your mobile device
Turn on the Gateway.

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What to do if my system is stuck on “connecting to gateway” during onboarding?

Check if the gateway is turned on and that only a single DC cable per string is running through the gateway. If the issue persists, (1) try turning the gateway off, (2) select “install” in the taylor.installer app and (3) turn the gateway back on. If this does not solve the issue please contact our support team at: +31 (0) 85 - 107 1871.

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Why is "launching" the system taking so much time?

When launching the system in the taylor.installer application, the configuration of the whole system can take up to 10 minutes. Important is to first click on "launch" the system in the application, and then turn on the gateway.

If it takes longer then 10 minutes, please check if the cable between the inverter and gateway is connect in the correct way. If not, your system will not launch.

For more information on how to connect the system and how to turn it on in the correct way please check our quick guide.

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