Technical Questions

Can I use multiple strings with 1 gateway?

Yes, it is possible to use multiple stings with one gateway. In this case, take 1 DC cable of both and route them through the gateway. Please note that you cannot connect 2 strings on 1 MPPT on your inverter. For 2 strings use 2 seperate MPPT connections on your inverter. E.g. string 1 to MPPT 1 and string 2 to MPPT 2.

For more information please check the quick guide which you can download here.

How many modules can I use in 1 system?

The maximum amount (if possible for the inverter) is 50 modules per system at this moment.

What to do in case of poor 4g connectivity?

In case of no or poor 4g connectivity, we advise to use a powerlineadapter. With a powerline adapter youcan easily connect the taylor gateway to ethernet via the powergrid in thehouse. Possible options are:

- Devolo Magic 1

- TP-Link AV1000

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How many panels can I connect to 1 MPP Tracker?

Of the 370 & 375 Wp taylor - DMEGC panels (DM370M6-60HBB-S) - with a max Voltage input of the inverter of 1000Volts, you can connect 21 panels in 1 string. With Max voltage input of 1100V you can connect 23 panels in 1 string.

Note: with taylor you can only connect 1 string per MPP tracker. It is not possible to use e.g. 2 DC inputs in 1 MPP tracker. Only 1 DC input per MPPT can be used.

Can I "launch" a taylor system in the taylor.installer application when it is dark outside?

When it is dark outside at night, the solar panels will not have power and therefore it will not be possible for the panels to communicate with the gateway. This means that launching the system using the taylor.installer application will not be possible, this can be done the morning after.

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When launching a system, make sure to follow below steps in order:

Turn on the inverter
Launch the system in the taylor.installer application on your mobile device
Turn on the Gateway.

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What to do if my system is stuck on “connecting to gateway” during onboarding?

Check if the gateway is turned on and that only a single DC cable per string is running through the gateway. If the issue persists, (1) try turning the gateway off, (2) select “install” in the taylor.installer app and (3) turn the gateway back on. If this does not solve the issue please contact our support team at: +31 (0) 85 - 107 1871.

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Why is "launching" the system taking so much time?

When launching the system in the taylor.installer application, the configuration of the whole system can take up to 10 minutes. Important is to first click on "launch" the system in the application, and then turn on the gateway.

If it takes longer then 10 minutes, please check if the cable between the inverter and gateway is connect in the correct way. If not, your system will not launch.

For more information on how to connect the system and how to turn it on in the correct way please check our quick guide.

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