Job description
As a Technical Support Engineer at taylor, you will be jointly responsible for handling technical customer inquiries and setting up a support department within a fast-growing high-tech company. You will act as the first point of contact for installers who work with taylor solar systems.
Initially, your focus will be on guiding installations, answering technical questions, and resolving technical issues. In addition, you will proactively contribute ideas on improving both our service and product over the long term. You will work closely with the development team to translate customer needs into product requirements.
Your responsibilities
• Answering technical and product-related questions
• Troubleshooting issues with installed taylor systems (on-site if necessary)
• Logging and following up on technical issues
• Translating operational product improvements into requirements for the development team
• Setting up and overseeing logistics around service issues
• Handling RMA and spare parts shipments
• Managing related logistics and financial administration
• Developing and implementing process improvements within customer support
• Tracking and managing incoming communications (phone, email, chat)
• Providing technical training to installers and distribution partners
Requirements
To thrive at taylor, you need a focus on excellence, combined with a proactive and autonomous way of working. Because taylor collaborates closely with other organizations, the ability to build trusted relationships is crucial.
• Strong administrative and organizational skills
• Excellent communication skills: positive, friendly, and approachable
• Bachelor-level education (or equivalent) with a technical background
• Ability to work independently and take responsibility
• Background in electrical engineering
• Experience in the solar industry is a strong plus
• Fluent in Dutch and English (additional languages are an advantage)
Working conditions
taylor is a young high-tech company with the mission to get more energy out of solar systems. We develop electronics and software, and manufacture products through strong international partnerships. Based in the heart of Brainport, a region renowned for innovation, taylor combines technology and sustainability.
What we offer:
• A growth position in an international high-tech/cleantech start-up
• Work in the dynamic and rapidly expanding solar industry
• A multidisciplinary and talented team of 21 people
• Highly autonomous and flexible working conditions
• Great location at Strijp-S in Eindhoven
• Option to work from a flex desk in the Randstad
• Competitive starting salary (market standard)